Thank you for choosing PDIB Mritunjoy Private Limited. We are committed to delivering high-quality Ayurvedic healthcare and wellness products safely and efficiently. This Shipping, Cancellation & Exchange Policy outlines the terms governing product delivery, order cancellation, replacement, and exchange requests.
By placing an order through our website, you agree to the terms and conditions described below.
1. Shipping Policy
Order Processing
All orders are processed after successful payment confirmation and verification. Our team carefully prepares each order to ensure product quality and safe packaging before dispatch.
Orders are shipped through trusted courier partners and postal services to provide reliable delivery across India.
Delivery Timeline
Orders are generally delivered within 2 to 7 business days from the date of shipment.
Delivery timelines may vary depending on location, courier operations, public holidays, weather conditions, or other unforeseen circumstances.
Remote and rural areas may require additional delivery time.
While we strive to ensure timely delivery, PDIB Mritunjoy Private Limited is not responsible for delays caused by courier companies, transportation disruptions, or circumstances beyond our control.
Shipping Address
Customers are responsible for providing accurate and complete shipping information at the time of placing an order.
The Company shall not be liable for delivery issues resulting from incorrect, incomplete, or outdated address details provided by the customer.
Shipping Charges
Any shipping or handling charges displayed during checkout are applicable as indicated and are generally non-refundable unless otherwise required by law or approved by the Company.
Order Confirmation and Tracking
After a successful order placement, customers will receive order confirmation through their registered contact details.
Shipping and tracking updates, where available, will be shared once the order has been dispatched.
2. Order Cancellation Policy
Cancellation Before Dispatch
Orders may be cancelled only before they have been processed and shipped.
Customers wishing to cancel an order should contact our support team as soon as possible after placing the order.
Cancellation After Dispatch
Once an order has been shipped, cancellation requests cannot be accepted because the package has already entered the delivery process.
In such cases, customers may refer to our Refund & Return Policy for available options.
3. Exchange and Replacement Policy
Damaged or Defective Products
We take utmost care in packaging and shipping our Ayurvedic products. However, if you receive a product that is:
Damaged during transit
Defective
Expired
Tampered with
please notify us within 48 hours of delivery.
Customers may be required to provide:
Order details
Product photographs
Images of the packaging
Description of the issue
Upon verification, we may arrange a replacement or provide an appropriate resolution.
Incorrect Product Delivered
If a product different from the one ordered is delivered, customers must notify us within 7 days of delivery.
After verification, we will arrange for the correct product to be shipped or provide suitable return instructions.
4. Conditions for Exchange or Replacement
To qualify for an exchange or replacement request:
The product must remain unused and unopened.
Original packaging, labels, seals, and accompanying materials must be intact.
The product should not show signs of misuse, tampering, or improper storage.
The request must be submitted within the specified reporting period.
Approval is subject to inspection and verification by our support team.
The Company reserves the right to reject requests that do not meet these conditions.
5. Non-Eligible Situations
Exchange or replacement requests may not be approved in the following cases:
Products opened or consumed after delivery.
Damage caused by improper handling or storage by the customer.
Requests submitted beyond the specified reporting period.
Products returned without original packaging or safety seals.
6. Contact Us
For any questions related to shipping, delivery, order cancellation, replacement, or exchange requests, please contact us through the official communication channels available on our website.
