Thank you for choosing PDIB Mritunjoy Private Limited. We are committed to providing high-quality Ayurvedic products and ensuring customer satisfaction. Please read this Refund & Return Policy carefully to understand the terms governing returns, replacements, and refunds for products purchased through our website.
1. Scope of Policy
This Refund & Return Policy applies to all Ayurvedic healthcare products, wellness supplements, herbal formulations, personal care products, and related items purchased directly from the official website of PDIB Mritunjoy Private Limited.
By placing an order with us, you agree to the terms outlined in this policy.
2. Return Policy
Return Request Period
Customers may request a return within 7 days from the date of product delivery.
Requests submitted after the specified period may not be eligible for return, replacement, or refund.
Eligibility for Returns
To qualify for a return, the following conditions must be met:
The product must remain unopened, unused, and in its original condition.
The original packaging, labels, seals, and accompanying materials must be intact.
The product must not show signs of damage, tampering, or misuse.
Products purchased during promotional offers or clearance sales may not be eligible for return unless received in damaged condition.
Non-Returnable Products
For safety, hygiene, and quality assurance reasons, the following items are generally non-returnable:
Opened or used Ayurvedic medicines and supplements.
Products with broken safety seals.
Personalized or customized products.
Products damaged due to improper handling after delivery.
3. Return Request Process
To initiate a return request, customers must contact our support team and provide:
Order Number or Invoice Number
Product Name
Reason for Return
Clear photographs of the product and packaging (if applicable)
Once your request is received, our team will review the details and provide further instructions regarding the return process.
4. Return Shipping Charges
Customers are responsible for return shipping costs unless the product received is damaged, defective, expired, or incorrect.
Original shipping and handling charges are non-refundable.
In approved cases involving company errors, return shipping arrangements may be provided by PDIB Mritunjoy Private Limited.
5. Refund Policy
Refund Approval Process
After receiving the returned product, our quality assurance team will inspect the item to verify its condition and eligibility.
Customers will be notified regarding the approval or rejection of their refund request.
Refund Processing Time
If approved:
Refunds will be processed within 5–7 business days after successful inspection.
The refund amount will be credited to the original payment method used during purchase.
Processing times may vary depending on banks, payment gateways, or financial institutions.
Situations Where Refunds May Be Rejected
Refund requests may be denied if:
The product has been opened, used, or consumed.
The product is returned without original packaging or labels.
The item shows signs of tampering or damage after delivery.
The return request does not comply with the conditions stated in this policy.
6. Replacement Policy
Damaged or Defective Products
If you receive a damaged, defective, expired, or compromised product, please notify us within 48 hours of delivery.
To process your request, supporting photographs and order details may be required.
Upon verification, we may offer:
Product replacement, or
Full refund, depending on product availability and circumstances.
Incorrect Product Received
If you receive a product different from the one ordered, please contact us within 7 days of delivery.
After verification, we will arrange a replacement or provide appropriate return instructions.
7. Delayed or Missing Refunds
If you have not received your approved refund within the expected timeframe:
Verify your bank account or payment method.
Contact your bank or payment service provider.
Allow additional processing time if required by financial institutions.
If the issue remains unresolved, please contact our customer support team for assistance.
8. Cancellation Policy
Orders may be canceled before they are processed and dispatched.
Once an order has been shipped, cancellation requests may not be accepted and the product will be governed by the return policy outlined above.
9. Contact Us
If you have any questions regarding returns, refunds, replacements, or cancellations, please contact us through our official website or customer support channels.
